My Klarna invoice is due soon and I haven't received my order yet. What should I do?

Depending on your country, Klarna is available at checkout as a 30-day invoice or as payment in instalments. The 30-day invoice has no interest and no extra fees.

Due date

The Klarna due date is always 30 days from your order, no matter when your glasses are delivered. Unfortunately we can't change the due date – it's Klarna's policy.

What if the invoice is due before you get your glasses?

You can move the due date in the Klarna app or by contacting Klarna's customer service. Tell them that your order hasn't arrived yet and ask them to move the due date of the invoice.

Due date and your right to return

The Klarna due date has nothing to do with our 100-day returns. Your 100 days start on the day you receive your order. When you return an order, the full amount is refunded and the Klarna invoice is cancelled automatically.

Returns and the Klarna app

Don't cancel the Klarna invoice in the Klarna app – it can delay the return process. We take care of the cancellation when your return arrives at our warehouse.

Get in touch

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