Most changes to an order are possible. The sooner after ordering you ask for the change at info@banaanieyewear.fi, the more likely it is that we can still make it.
What we can change:
- Delivery address – tell us your order number and the new address.
- Email address on the order – tell us the old and the new email address.
- Lens type – if you change to a more expensive one, we'll send you a payment link for the difference. If you change to a cheaper one, we'll refund the difference.
- Prescription or PD – send us the new values or a photo of your prescription.
- Adding an ADD value for progressive lenses – send us the value.
- Frame model or colour – we'll check with the factory whether the change is still possible.
- Adding a second pair of frames with the 2 for 1 offer afterwards – tell us which frames and which lens type you want, and we'll send you a payment link for the lenses. The second pair of frames is free.
You can't make changes to an existing order yourself in the online store – we make all changes for you.