My order is late – what should I do?

Delivery takes about 5 weeks from your order. Your glasses are made individually in China, and the journey has three parts: about 3–4 weeks to make them at the factory, about 6 days of transport to our warehouse in Finland, and then delivery to you.

Your order is less than 5 weeks old

Your order is moving ahead as normal. You'll get a tracking number by email automatically when your parcel leaves our warehouse.

Your order is more than 5 weeks old

If more than 5 weeks have passed since your order and you haven't received a tracking number, it's time for us to check with the factory. Send your order number to info@banaanieyewear.fi and we'll find out what's going on.

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