Most changes to an order are possible. The sooner after ordering you email us at info@banaanieyewear.fi to ask for a change, the more likely it is that we can still make it.
What can be changed:
- Delivery address – tell us your order number and the new address.
- Email address on the order – tell us the old and the new email address.
- Lens type – if you change to a more expensive one, we'll send you a payment link for the difference. If you change to a cheaper one, we'll refund the difference.
- Prescription or PD – send us the new values or a photo of your prescription.
- Adding an ADD value to progressive lenses – send us the value.
- Frame model or colour – we'll check with the factory whether the change is still possible.
- Adding a second pair of frames afterwards with the 2 for 1 offer – tell us which frames and which lens type you want, and we'll send you a payment link for the lenses. The second pair of frames is free.
You can't make changes to an existing order yourself through the online store – all changes are made on our side.
If your parcel has already left our warehouse and is on its way to you, you can try to change the delivery address directly with the carrier using your tracking number.