The parcel hasn't arrived although tracking shows it as delivered
First check the pick-up point or the place where the parcel was left, and ask your nearest neighbours. If you can't find the parcel, send your order number to info@banaanieyewear.fi – we'll sort it out with the carrier and get back to you. If needed, we'll send you new glasses free of charge.
The parcel arrived damaged
Send a photo of the damage (both the parcel and the glasses) to info@banaanieyewear.fi. You can keep the damaged glasses, and we'll send you new ones free of charge.
The glasses broke in transit
Same as above – send a photo of the damage and you'll get new ones free of charge.