Do you want to return or exchange your glasses? We always handle returns and exchanges through customer service, so that we can find the best solution for you and get everything sorted in one go. Returns and exchanges are always free. You have 100 days from the day you receive your glasses to return or exchange them.
Email us at info@banaanieyewear.fi. To help us help you as quickly as possible, please include these details in your first message:
- Your order number (and the email address you used for the order, if you're writing from a different address)
- Whether it's about the frames, the lenses or both
- Whether you want to exchange the glasses for another pair or return them for a refund. If you want an exchange, tell us which frames you'd like instead or what kind of frames you're looking for.
Depending on the reason, please also tell us the following:
If it's about the frames: what's wrong with them. For example, they're too big, too small, too tight, you don't like the style, or there's a mechanical fault (for example a temple that doesn't open).
If it's about the lenses or your vision: what seems to be wrong with your vision (you can't see far, you can't see close up, the image is blurry, the reading area feels narrow, or you get headaches and tired eyes), how long you've been wearing the glasses, and whether you took your pupillary distance (PD) from an old prescription or measured it yourself. If you like, you can attach a photo taken straight from the front with the glasses on – it helps us work out the problem faster.
If the product is faulty or broken: attach a photo of the damage.
Once we have these details, we'll reply quickly, help you choose the best solution and, if the glasses need to come back to us, send you a return label and simple instructions by email.
Important: don't send the parcel back without our return label – parcels sent without it won't reach us.